Your data matters

Effective Date: 5/19/2025

At ChowCall, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information, including how we handle mobile phone data and comply with U.S. regulations governing SMS/text messaging (10DLC compliance).

1. Information We Collect

We collect information from you when you voluntarily provide it through our website, mobile app, onboarding forms, or by interacting with our partners, such as Uber. This information may include:

• Full name
  
• Email address
  
• Phone number
  
• Delivery address
  
• Driver’s license or other identification documents (for onboarding)
  
• Payment information (e.g., credit card details)
  
• Device and browser information
  
• IP address and geolocation (where applicable)
  
• Order or delivery history
  

We may also collect anonymous statistics for performance monitoring and analytics.

2. How We Use Your Information

We use your information to:

• Facilitate food and product delivery
  
• Support onboarding for drivers requesting base access
  
• Provide customer support and service updates
  
• Communicate with you via SMS or email (based on your opt-in preferences)
  
• Process payments and orders securely
  
• Improve website and platform functionality
  

We may share your contact information only with the restaurant fulfilling your order or partners supporting your base access registration. We do not sell your personal information.

3. SMS/Text Messaging Policy (10DLC-Compliant)

If you opt in to receive text messages from ChowCall (e.g., through the Uber driver form or our onboarding application), we may send you operational and account-related messages, such as:

• Instructions for completing your onboarding or documentation
  
• Reminders to upload documents or complete your base access process
  
• Updates on delivery eligibility or driver status
  

Message frequency may vary. Standard message and data rates may apply.

• To opt out, reply STOP to any text message from us
  
• For help, reply HELP or email privacy@chowcall.net
  

We will not share, rent, or sell your mobile phone number to third parties. Mobile information will only be used for the purposes specified in this policy and to fulfill your requests.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your online experience. Cookies help us remember your preferences, track user activity, and improve website functionality. You can adjust your browser settings to disable cookies if desired.

5. Data Security

We take strong security measures to protect your data:

• SSL encryption on all sensitive forms
  
• Firewalls and secure server environments
  
• Access controls to restrict data access to authorized personnel only
  

We regularly review and update our security practices to protect against data loss, misuse, or unauthorized access.

6. Data Retention and Deletion

You may request the deletion of your data at any time by emailing privacy@chowcall.net with the subject line “Data Deletion Request.” We may verify your identity before processing your request.

We retain user data only as long as required for legal, regulatory, and operational needs.

• Driver data is typically retained for 7 years (per compliance requirements).
  
• Customer data is generally removed within 90 days of deletion request unless required for dispute resolution, safety, or fraud prevention.
  

7. Disclosures and Legal Requirements

We may disclose your personal information:

• To comply with legal obligations or court orders
  
• To protect our rights, property, or safety
  
• In urgent cases to protect our users or the public
  

8. Your Choices and Rights

You can:

• Opt out of promotional communications at any time
  
• Opt out of SMS messages by replying STOP
  
• Request data access, correction, or deletion via privacy@chowcall.net
  
• Choose not to provide certain information, though it may impact your use of our services
  

9. Updates to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated effective date. We encourage you to review it regularly.

10. Contact Us

If you have questions about this policy or your data, contact us at:

ChowCall Privacy Team
Email: a-link="82ee1e20-95ab-4648-9c9a-09f6aaf8f887" data-sb-is-link="true" data-sb-uuid="82ee1e20-95ab-4648-9c9a-09f6aaf8f887">office@chowcallaccess.com
Website: https://chowcallaccess.com